Return Policy

How much time do I have to return a product to Cottonil?

Before returning an item, please check our client Return conditions, stated in the questions below, to make sure your item is eligible for return.
 
Under certain conditions; and in accordance with the Egyptian Consumer Protection law: item(s) received from the customer can be returned within (14) days if defective, wrong, not matching the description on website or missing parts.
 
Items Should be in its initial condition and not tried or worn before as Egyptian Consumer Protection Law states for the conditions to return Underwear.
 

How to return a product to Cottonil?

You can always call us on customer service number 01003290991 or use Live chat with one of our customer service representatives and they'll happily assist you with your request.
 

What are the conditions for returning an item?

Items Should be in its initial condition and not tried or worn before as Egyptian Consumer Protection Law states for the conditions to return Underwear.

How do I send my product to Cottonil?

After agreement between customer service agents and the customer, Cottonil will send a person to pick up the order and return it to Cottonil.
 

How do I track the status of my return request?

You can track return status using the tracking number which can be obtained from the Customer Service, or you can always ask a customer service agent through the Live chat option.
 

How long is the quality evaluation process?

During the quality check, the concerned team will make sure that your product meets all the requirements for a return as stated in our policy. This quality check process may take 8 to 10 business days upon receiving your returned product at our facility.
Refund process only begins after your returned item passes the * Quality Check*.